FAQ
Frequently Asked Questions (FAQ)
Orders & Shipping
Do you ship internationally?
Yes, we ship to multiple countries. Shipping availability and delivery times may vary depending on your location.
How long does shipping take?
Most orders arrive within 7–15 business days. Delivery times may vary based on your location and local customs processing.
Will I receive a tracking number?
Yes. Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery.
Where do you ship from?
Our products are shipped from trusted fulfillment partners to ensure efficient delivery and product quality.
Products
Do your products require wiring or professional installation?
No. Our smart home products are designed to be easy to use and install, with no wiring, drilling, or professional installation required.
Are your products renter-friendly?
Yes. All our products are renter-friendly and can be installed and removed without damaging walls or surfaces.
Are the products safe to use?
Yes. Our products are made with safety in mind and are suitable for everyday home use when used as directed.
Do motion sensor lights stay on all the time?
No. Motion sensor lights turn on automatically when movement is detected in low-light conditions and turn off after a short period to save energy.
Are motion sensor lights rechargeable?
Yes. Most of our motion sensor lights are USB rechargeable, eliminating the need for constant battery replacement.
Returns & Support
Can I return my order?
If there is an issue with your order, please contact us within 7 days of delivery, and we’ll be happy to assist you.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, contact us with photos of the issue and we’ll resolve it as quickly as possible.
How can I contact you?
You can reach us through our Contact page or by email. We aim to respond to all inquiries promptly.
Payments & Security
What payment methods do you accept?
We accept secure online payments through trusted payment providers available at checkout.
Is my payment information safe?
Yes. All payments are processed through secure, encrypted systems to protect your personal and payment information.
General
Are your products suitable for small apartments?
Yes. Our products are carefully selected for small homes, apartments, and modern living, focusing on convenience, simplicity, and space-saving design.
Do I need technical knowledge to use your products?
No. Our products are designed to be simple, intuitive, and user-friendly, even for first-time users.
Still have questions?
If you didn’t find the answer you’re looking for, feel free to contact us — we’re happy to help.